About Telephone Com.

The Telephone Committee is responsible to ensure the telephones at the Intergroup office are answered during the hours designated by the Intergroup Committee. The committee consists of the Telephone Representatives chosen by groups and other interested members of Alcoholics Anonymous. This outreach subcommittee shall:
• provide training for members interested in volunteering for this work.
• regularly review, update and maintain the Guidelines for Telephone Volunteers documents as approved by the Operating Committee.
• ensure 12-Step lists are regularly reviewed, updated and maintained and that the revised lists are returned to the groups for verification.
The outreach subcommittee shall meet regularly and encourage participation.

GVIS Procedures & Guidelines

via vancouveraa.ca

The Intergroup Committee shall consist of members of Alcoholics Anonymous duly elected to represent their respective groups as Intergroup Representatives, sitting members of the Operating Committee, outreach subcommittee chairs and a non-voting recording secretary. The Intergroup Committee provides direction in the management and operation of the affairs of A.A. in the Intergroup service area. The Intergroup service area will be defined by the Intergroup committee. Each member is entitled to one vote.

An A.A. answering service offers a local gateway to reach Alcoholics Anonymous. The service receives inquiries from those seeking help and may refer callers to a nearby A.A. group or may have an A.A. member contact them. Most answering services serve groups in one community or county only. In some places, general service districts form the geographical boundaries. Some areas have started state- or province-wide answering services. The responsibility for an A.A. answering service can vary: an answering service committee may handle matters; an intergroup or central office may manage this service; individual A.A. members may take
on the responsibility; or the answering service may be the responsibility of the district or area general service committee.


A.A. Answering Services

via aa.org/literature

A.A. Guidelines are compiled from the shared experience of A.A. members in various service areas. They also reflect guidance given through the Twelve Traditions and the General Service Conference (U.S. and Canada). In keeping with our Tradition of autonomy, except in matters affecting other groups or A.A. as a whole, most decisions are made by the group conscience of the members involved. The purpose of these Guidelines is to assist in reaching an informed group conscience.